We hope that you think everything you order is perfect, but we understand that sometimes, all the stars don't line up. In such a case, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and must be returned in the original manufacturer's packaging and in mint condition. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yo@joegottago.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yo@joegottago.co.

Damages and issues
Please inspect your order as soon as you receive it. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We regret that certain types of items cannot be returned (sorry about that), like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as grooming products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds are issued for the value of returned items and do not include the original cost of shipping.